Refund & Return Policy
Our policy lasts 10 days. If 10 days have gone by since your parcel has been delivered, unfortunately we can’t offer you a refund or exchange. Certain specific products will have different return dates ranging from 30 days to 365 days and those will be specifically mentioned in the respective product page. Once a product is ordered, it can't be cancelled due to any reason. The product will be shipped to you as per the shipping policy. It shall be eligible for a refund/replacement only if it fulfills the conditions mentioned in this page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The basic premise of a refund will be that the product is defective and not as per the product description mentioned on the website's product page. We don't take any responsibility if the address entered is incorrect. We request you to fill in your details with utmost care.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
There are certain situations where only partial refunds are granted (if applicable)
Refund Process (if applicable)
If you need to return an item, send us an email at support@thenotebook.co.nz for approval and instructions. Email us with the reason you require a refund. If item is damaged upon receipt, please email us with pictures immediately. Do not ship your product to us without email approval and instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted. Credit card companies and banks often have their own processing time before they post a refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thenotebook.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We will not be held responsible for a refund if the product description is misunderstood or misread.
For exchanges or refunds, send us an email at support@thenotebook.co.nz . Please do not mail your product back prior to email approval and instructions.
Below is our local address, however, please email us prior to sending any parcels for approval, and we will confirm the return address. Please note, if you return your item to the address below prior to receiving and approval via email, we will not be able to process your return.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping products approved for Return
If we approve a return, please email us at support@thenotebook.co.nz for the return address which is located in our USA or Brazil warehouse
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Invalid Reason :
Buyer no longer wants the item - This is the most common example which we cannot honor if we want to continue offering great value at New Zealand Trends. The buyer should make sure that he / she / they want to buy the items before submitting an order, not after.
Buyer found item cheaper elsewhere - Buyer should be confident that he/she/they should be ready to pay the asking price before submitting an order.
P.S. The customer is legally bound by the policies once a payment is made.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The basic premise of a refund will be that the product is defective and not as per the product description mentioned on the website's product page. We don't take any responsibility if the address entered is incorrect. We request you to fill in your details with utmost care.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
There are certain situations where only partial refunds are granted (if applicable)
Refund Process (if applicable)
If you need to return an item, send us an email at support@thenotebook.co.nz for approval and instructions. Email us with the reason you require a refund. If item is damaged upon receipt, please email us with pictures immediately. Do not ship your product to us without email approval and instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted. Credit card companies and banks often have their own processing time before they post a refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thenotebook.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We will not be held responsible for a refund if the product description is misunderstood or misread.
For exchanges or refunds, send us an email at support@thenotebook.co.nz . Please do not mail your product back prior to email approval and instructions.
Below is our local address, however, please email us prior to sending any parcels for approval, and we will confirm the return address. Please note, if you return your item to the address below prior to receiving and approval via email, we will not be able to process your return.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@thenotebook.co.nz or by mail using the details provided below:
The Notebook NZ
[Re: Privacy Compliance Officer]
Email: support@thenotebook.co.nz
Local Phone Number:02040914199
Local Address: PO Box 27484 ,Mount Roskill, Auckland 1440
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping products approved for Return
If we approve a return, please email us at support@thenotebook.co.nz for the return address which is located in our USA or Brazil warehouse
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Invalid Reason :
Buyer no longer wants the item - This is the most common example which we cannot honor if we want to continue offering great value at New Zealand Trends. The buyer should make sure that he / she / they want to buy the items before submitting an order, not after.
Buyer found item cheaper elsewhere - Buyer should be confident that he/she/they should be ready to pay the asking price before submitting an order.
P.S. The customer is legally bound by the policies once a payment is made.
